IS.I.OR.215, 220, 245(a)(1)(v)–(vi)
Events and incidents
The internal reporting scheme, and the detection, response and recovery that follow it.
- A report form for every member of staff: when it happened, when it was detected and when the organisation became aware; the category; the affected elements from the register; what was seen and what was already done; the impact on confidentiality, integrity, availability, authenticity and safety.
- Three ways to report: named, confidential (the identity is stored in a restricted sub-record) or anonymous. The form carries the just culture wording, and named and confidential reporters follow their own reports and the feedback on them.
- Triage by the information security manager: not relevant, event, incident or vulnerability (IS.I.OR.215(b)(1)); safety impact; the reportability question with the three triggers of AMC1 IS.I.OR.230(a)&(b); the Reg. (EU) No 376/2014 obligation; an immediate-hazard flag that asks for the authority to be advised by the fastest possible means (AMC1 IS.I.OR.230(c)).
- Vulnerabilities carry their CVE identifiers, exploitability, the remediation due date and mitigation status, because an unmitigated significant vulnerability is itself reportable.
- Response and recovery (IS.I.OR.220(b), (c)): containment and its criteria, the measures taken, the recovery time proposed from the affected elements, when a safe state was reached, and emergency measures with the residual risk accepted by the right person.
- Analysis: root cause, contributing factors and lessons learnt, linked to the risks they change (IS.I.OR.215(b)(2)); internal distribution recorded (215(b)(4)); cooperation with other organisations recorded (215(d)).
- Events that are not incidents get a reassessment date — every 90 days by default — so records kept to reveal undetected incidents are reassessed as IS.I.OR.245(a)(5) requires.
- Status new → triage → response → recovery → review → closed, with a closing gate; TLP marking and a need-to-know list on each record; sequential references (ISE-2026-0001) and a full history.












